Frequently Asked Questions
Everything you need to know about your favorite scents
Are your fragrances authentic?
Yes, we guarantee that all products sold on FragranceUSA are 100% authentic, original brand names. We do not sell knock-offs or imitations.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. We also offer expedited shipping options at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. Please contact our support team to initiate a return authorization.
Do you ship internationally?
Currently, we only ship to addresses within the United States. We are working on expanding our reach to international customers in the near future.
Why does my perfume look different than my last bottle?
Fragrance manufacturers often update their packaging or undergo reformulations. While the scent remains consistent with brand standards, the bottle design or liquid color may vary slightly by batch.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.